For real-time status, subscriptions, and historical uptime: status.synapbridge.com
Monitored components
| Component | Description |
|---|---|
| API Gateway | Customer-facing REST and SDK endpoints |
| Chat routing | Multi-model routing service |
| Memory Graph | Per-tenant vector store and retrieval |
| Admin console | Web app for tenant administration |
| Audit log pipeline | Audit log ingest and S3 export |
| SSO | SAML and OIDC identity provider integration |
| Provider connections | Per-provider availability (OpenAI, Anthropic, etc.) |
Incident response
Incidents are posted to the status page within 15 minutes of confirmation. Updates run on a 30-minute cadence for ongoing incidents. Enterprise customers also get a Slack or Teams webhook for their tenant.
Maintenance windows
Planned maintenance is announced at least 72 hours in advance and runs Sundays 02:00 to 06:00 UTC by default. Enterprise customers can request region-specific maintenance windows.